Policys

Policys

Policys

Customs Fees: Sveacarbon does not assume responsibility for any customs fees or import duties associated with shipments of our products. Customers are solely responsible for any customs charges or taxes incurred upon the importation of our products into their respective countries. 

Returns on Custom Parts: Custom parts, once manufactured to the customer's specifications, are ineligible for return or exchange unless determined defective or non-compliant with the agreed-upon specifications. Prior to production, customers must thoroughly review and approve all specifications and designs to ensure accuracy and satisfaction. In the event of a defect or deviation from the approved specifications, customers must notify us promptly to initiate the return process. Returns of custom parts are subject to inspection and verification by Sveacarbon to determine eligibility for refund or replacement.

Custom Craftsmanship Policy: Each of our carbon fiber products is meticulously handcrafted by skilled artisans, ensuring exceptional quality and attention to detail. Due to the bespoke nature of our craftsmanship, products may vary slightly in appearance, adding to their individuality and character. 

Quality Assurance Guarantee: We take immense pride in the craftsmanship of our carbon fiber products and stand behind their quality with full confidence. Our stringent quality control processes ensure that only the finest materials and workmanship are employed in the creation of each item. 

Non-Refundable Deposits: To initiate the production of custom carbon fiber pieces, a non-refundable deposit is required to cover materials and labor costs. This deposit ensures commitment from the customer and covers the initial expenses associated with crafting bespoke products.

 Consultation and Approval Process: Prior to production, customers engage in a detailed consultation process where design specifications and preferences are discussed and finalized. Customers have the opportunity to review and approve design mock-ups or prototypes before the commencement of manufacturing. Timeline and 

Completion Policy: A projected timeline for the completion of custom carbon fiber pieces is provided to customers during the consultation phase. While we strive to adhere to agreed-upon timelines, the intricate nature of our craftsmanship may require additional time for completion. 

Communication and Updates: Throughout the production process, customers receive regular updates on the status of their custom orders, ensuring transparency and peace of mind. 

Care and Maintenance Guidelines: We provide comprehensive care and maintenance guidelines to customers to prolong the lifespan and preserve the appearance of their carbon fiber products. Proper care and handling are essential to maintain the integrity and aesthetic appeal of our handmade pieces.

 Limited Warranty: Our products are backed by a limited warranty against defects in materials and workmanship for a specified period. Warranty claims are assessed on a case-by-case basis, with repairs or replacements provided at the discretion of the company.