Policys
Customs Fees
Sveacarbon is not liable for any customs fees, import duties, or associated taxes on the shipment of our products. Customers are solely responsible for all customs-related charges incurred upon importing our products into their respective countries. We recommend consulting local customs authorities for detailed information on applicable fees.
Returns on Custom Parts
Once custom parts are manufactured to customer specifications, they are non-returnable and non-exchangeable unless found defective or not in compliance with the agreed-upon specifications. We encourage customers to thoroughly review and confirm all specifications and designs prior to production to ensure complete satisfaction. In cases of defects or discrepancies from approved specifications, customers should promptly contact us to initiate a return. All returns on custom parts are subject to inspection by Sveacarbon to confirm eligibility for replacement or refund.
Custom Craftsmanship Policy
Our carbon fiber products are handcrafted by skilled artisans, ensuring the highest quality and attention to detail. Due to the bespoke nature of our process, each piece may exhibit slight variations in appearance, adding unique character to every item.
Quality Assurance Guarantee
At Sveacarbon, we take pride in the craftsmanship of our carbon fiber products. Our stringent quality control measures guarantee that only premium materials and expert workmanship go into each piece, providing customers with products of exceptional quality and durability.
Non-Refundable Deposits
To commence production on custom carbon fiber pieces, a non-refundable deposit is required. This deposit covers initial material and labor costs and reflects the customer’s commitment to the project.
Consultation and Approval Process
Before production begins, customers participate in a detailed consultation to finalize design specifications and preferences. Customers are provided the opportunity to review and approve design mock-ups or prototypes to ensure complete satisfaction before manufacturing begins.
Timeline and Completion Policy
We provide an estimated completion timeline for each custom order during the consultation phase. While we strive to meet agreed timelines, the intricate craftsmanship involved may occasionally require additional time to ensure the highest quality of work. Any adjustments to the timeline will be communicated promptly.
Communication and Updates
Customers receive regular updates throughout the production process, ensuring transparency and reassurance. Our team is available for any questions or additional requests for information.
Care and Maintenance Guidelines
Sveacarbon provides comprehensive care and maintenance instructions to help customers preserve the appearance and longevity of their carbon fiber products. Proper care and handling are essential to maintain both the aesthetic appeal and structural integrity of these handmade pieces.
Limited Warranty
Our products are backed by a limited warranty covering defects in materials and craftsmanship for a specified period. Warranty claims are reviewed individually, with repairs or replacements provided at the discretion of Sveacarbon.